Returns & Exchanges

At Sanfe, we want you to be completely satisfied with your purchase; if you receive a damaged or incorrect product, you can initiate a return within 7 days of delivery. Due to hygiene standards, items must be unused and in their original packaging to be eligible for a refund or exchange.

Return Process

• 1.
  Initiate Request

  Visit our returns portal or contact our support team with your order ID and photos of the product to start the process.

• 2.
  Quality Review

  Our team will review your request within 24-48 hours to ensure the item meets our return criteria for damage or mismatch.

• 3.
  Pickup Arrangement

  Once approved, we will schedule a reverse pickup from your address at no additional cost to you.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes inspection, your refund will be processed to your original payment method within 5-7 business days.